DX wins Home Office praise and renewed delivery deal
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People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. The Home Office wrote to DX last month to praise the company for going “over and above” expectations in providing the service. Take yourself back to the first day at your last company or even the one you started before... Addressing guidelines to help you ensure that your documents are collected, sorted and delivered on time. Our fast, easy-to-use labelling software for DX Express customers, for rapid storage and reuse of recipient addresses. Check out our collection and delivery schedules around holiday periods in the UK and ROI.
Will be recommending and using this company in future. From the start, Darren was very informative and never gave the hard sell at all, which was nice. We were surprised at how quickly everything happened, literally a few weeks from the initial meeting to having the windows done. The fitters were here early and didn’t stop working at all.
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I was dreading whole process but went very smoothly. I just had to leave them to it and they got on with it. People have stopped and complimented me on them. For transparency there was issue with window when installers went to collect it but was remeded quickly and was kept up to date each stage of the process. Staff were all approachable, friendly and professional from first contact and was reasonably priced. Product quality was good and aftercare was also good as managers called on day of install and few days after to ensure everything was ok.
David came down to survey for the roughcasting, talked us through our options and showed us a full range of colours etc. to choose from. Very good price and when the boys arrived to do the job they were polite, professional and very hard workers. They worked non stop on the hottest day of the year without a break. The job they did was fantastic, we are so pleased we picked DX to do our roughcasting, it is a big property and they completed it in 2 days to a very high standard. The finishing touches like painting the sills, putting our satellite dish back up and fixing all cables back to where they had been were very much above and beyond what we expected.
Great professional job
I also look forward to working with you again in the future. DX Group has won a contract renewal for the delivery of UK passports on behalf of the Identity and Passport Service , the agency attached to the UK’s Home Office. The Buckinghamshire-based company has been working for IPS since 2004 providing secure delivery services for passports, supporting documents and the agency’s internal mail.
Providing 5-Star customer satisfaction is at the core of our business model, Relaxed Sales process and Expert Installation Teams. The guys took there time to explain everything that was going on and tidied up after them . One crack on window but not a problem as shaun from dx had it changed the following week at my convenience. Free, secure, professional cleansing of your address book or mail database by our specialist data cleansing partner.
Would recommend 😁
Our DX Freight customer portal for entering and tracking 1-Man and 2-Man service jobs on our system. You can self-manage many aspects of your use of DX services quickly and easily from here. Should you require help at any time just use Live Chat. If you are unable to manage the task you are attempting, please call or mail us using our Sales & Accounts contact form, and we’ll be pleased to help. Freight consignment/tracking number with 8 digits – parcels, pallets and over-sized goods.
Thank you very much for taking the time to leave a wonderful review. Thank you very much for taking the time to leave such a detailed review of your experience with DX. I note your kind comments about members of my staff and will make sure I pass the message onto the guys.
Your DX
DX Home Improvements were incredibly responsive and attentive all throughout the process. From making sure we knew exactly what was happening and when to providing excellent after-care. We couldn’t recommend them more after the excellent services they’ve provided to us.
This company has excellent customer service from start to finish. Thank you very much for taking the time to leave such a detailed review on your experience with DX. I am delighted to hear how positive your experience was as we pride ourselves in offering first class customer service matched with professional workmanship. We look forward to working with you in the future. At the first estimate the team were friendly and helpful. There was no hassle after a competitive quote was produced, constant communication throughout the job and the workmen were very efficient when installing my 5 upper floor windows.
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Customer Services opening times are 8am - 6pm Monday to Friday, 8am - 3pm on Saturday. Express tracking number between 9-12 digits – mail and smaller parcels. Customer Services opening times are 8am - 6pm Monday to Friday, 8am - 4pm on Saturday. To verify your email address and activate your job alert. We are a Modern Family run business with old fashioned principles.
We pride ourselves in our customer care, communication & focus along with market leading products fitted by our in house professional fitting teams. Thank you for your business and the recommendation. First class service from regular updates to installation day. Jim and the guys done a fantastic job and cleaned up as they went along.
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